Blog
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August 03, 2018
Never Split the Difference, by Chris Voss
Earlier this year I had the chance to hear Chris Voss speak at an industry event. He shared some FBI American hostage stories and his negotiation efforts; really eye-opening. He then went on to talk about the science of negotiating and how it has transformed in recent decades. For Chris Voss and the families in […]
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June 29, 2018
The Ultimate Question 2.0 by Fred Reichheld
So what is this ‘ultimate question’? You might have heard it called the Net Promoter Score, or NPS for short. This idea came out in 2003 and got a lot of companies thinking about their customer loyalty. There was such a following that there’s even a user group called the NPS Loyalty Forum; and they […]
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June 01, 2018
The Gifts of Imperfection: Book Review
The Gifts of Imperfection: Let Go of Who You Think You’re Supposed to Be and Embrace Who You Are Brené Brown, Ph.D., L.M.S.W. How is imperfection a gift? Well let’s face it; we can’t be perfect and we’re using a lot of energy trying to achieve something we’ll never get. When we mess up, when […]
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May 04, 2018
God and Money by John Cortines and Gregory Baumer
Two Harvard MBA students signed up for a class called God and Money. They worked on a research project for their professor culminating in a final term paper based on their research and the results from a survey of other Harvard graduates. They admit that it’s one thing to write about how to handle money […]
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April 13, 2018
Turn the Ship Around! By L. David Marquet
At an industry event in Phoenix, AZ, Mr. Marquet was a featured speaker, sharing his first-hand experience on the USS Santa Fe, a nuclear submarine. He finds himself taking over a crew that had trouble getting underway on time and the worst retention record in the submarine force. The challenge was to use the same […]
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March 09, 2018
Changes that Heal by Dr. Henry Cloud
This is the type of book that makes you reach for a pencil or highlighter so you don’t forget the nuggets you just read. Building on his previous, and awesome books on Boundaries, Dr. Cloud reminds us that change isn’t something we wait to have happen; we can dig in and get started. He identifies […]
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March 02, 2018
Bringing Home The Prodigals by Rob Parsons
Most people are familiar with the story of the prodigal son. He demands his half of his father’s inheritance, leaves home, squanders everything, and decides it would be better to be a hired hand on dad’s farm than to starve to death. When he shows up with his speech, how does the dad respond? How […]
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December 15, 2017
Hyper Sales Growth by Jack Daly
I had the opportunity to see and hear Jack Daly at an event in Nashville. This man has a TON of energy and clearly loves his topic and what he does! His presentation was slotted for the whole morning, two back-to-back sessions. We just couldn’t get enough. His qualifications and stories were amazing. Most sales […]
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November 10, 2017
The Coaching Habit; Recommended Book
This book by Michael Bungay Stanier talks about a coaching style versus a management style as we engage with our staff, and when the coaching style is appropriate and actually beneficial. As with anything of value, it takes time and thought, but the results may be worth the effort. He starts with 7 Essential Questions, […]
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September 29, 2017
Get Off Your “But” by Sean Stephenson
Earlier this year, I had the chance to hear and see Sean Stephenson. The first thing he does is address the elephant in the room—he’s confined to a wheel chair, has a rare brittle bone syndrome, needs assistance for everyday tasks, and has a fulfilling and blessed life! It’s really hard to listen to Sean […]
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