As a successful member of our Syscon team, YOU:

• Care and are compassionate about people, treat clients and each other with respect.
• Have a team mentality – it’s always “we”, never “me” or never a “not my job” attitude. Everyone on our team owns their part. Have no ego, no drama; we’re a team. Nothing is beneath us.
• Ask for help, dive in, and dig deep to find the solutions.
• Take pride in self-initiative, put in the work, show an ownership mentality, and own your part.
• See each task, whether mundane, as an opportunity to support our team and company.
• Embrace growth, readily accept constructive feedback, see your mistakes as opportunities to learn rather than seeing them as blame.
• Give and receive feedback (good and bad) and use it to improve self and your work.

What we’re looking for in our Chief Financial Officer

• 5+ years of Controller or Vice President of Finance level experience
• Bachelor’s degree in accounting, finance, or related field.
• Strong background in financial analytics and experience using Microsoft Power BI.
• Demonstrated ability to build financial capabilities.
• Proficiency with and knowledge of all pertinent accounting rules and regulations, including GAAP.
• Proven experience in improving internal processes and procedures.
• Accounting software proficiency (beyond QuickBooks); proficiency with Microsoft Excel and Microsoft Office.
• Decisive with a “big picture” perspective as well as versed in systems.
• Strong ability to provide strategic solutions at the highest level of the organization.
• Strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus.
• Successful track record of leading and managing teams.
• Well-organized and self-directed; strong analytical, attention to detail and sound decision-making skills.
• Intelligent and articulate in relating to people at all levels of an organization with excellent communication skills.
• Excellent negotiation skills with experience in contracts.
• Experience with a dispersed workforce and multi-state taxes is a plus.

To be successful as a Chief Financial Officer, you have:

• Ability to work onsite near our Scottsdale office. (Hybrid is possible in the future but not at the start).
• Senior-level management experience.
• Progressive financial/accounting experience.
• Project management skills.
• Proficiency with Accounting Software Systems; strong analytical skills; experience in budget processes, financial planning & analysis, and organizational development.

As the individual responsible for the financial transactions in the company and leading a team of direct reports, your role will be critical in maintaining the financial health and integrity of our organization. In addition, your responsibilities:

• Plan, develop, organize, implement, direct, and evaluate the organization’s fiscal function and performance.
• Manage company finances and guide how the company manages growth, revenue, and expenses and to achieve its goals.
• Compiling financial reporting, monthly, quarterly, and annual financial statements, coordinate audits and timely filing of tax returns.
• Provide timely and accurate analysis of budgets, financial reports, and financial trends in order to assist the CEO/President, the Board, and other staff in performing their responsibilities.
• Enhance and/or develop, implement, and enforce policies and procedures of the organization by way of systems that will improve the overall operation and organization’s effectiveness.
• Establish credibility throughout the organization and with the Board, evaluate and advise on the impact of long-range planning, introduction of new programs/strategies, and development of solutions to business challenges.
• Advise from the financial perspective on any contracts into which the Company may enter.
• Responsible for the state and federal tax relationships, reporting, filings, and deadlines.
• Develop, lead, and maintain relationships with insurance providers, banks, and other vendors and stakeholders.
• Compile and present quarterly reports and data as well as participate in the Traction EOS leadership meetings.

What We Offer

• People. Work with a talented, committed, and supportive team.
• A place to grow your skills and career.
• Competitive benefits including comprehensive medical, dental, life, and vision plans; Simple IRA match; and unlimited PTO.

Syscon, Inc. is an EOE.

Responsibilities may include…

• Great customer support
• Troubleshooting user issues, setting up new users, troubleshooting access, remote printing, and similar
• Checking the NOC alerts for all equipment under management
• Checking the backup portal for failures or alerts, troubleshoot or escalate
• Following and updating maintenance checklists
• Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
• Updating our IT Coordinator regarding assigned tickets and projects
• Review weekly anti-virus scan results and troubleshoot/follow up with clients as needed
• Honoring client confidentiality and guarding their data and access
• Following the schedule to meet our promises to our clients
• Remote support for clients in other states
• Helping our end users make technology work in their businesses
• Personal car to drive to client sites for onsite support
• Participate in Daily Huddles

Qualifications

• Great problem solving skills
• Small details are huge, so accuracy is a must
• Good phone skills
• Willing to work as a team with good independent troubleshooting skills
• Experience with monitoring tools such as N-Central (N-Able)
• Experience with backup solutions such as cloud-to-cloud Solarwinds, Datto units, and similar, including file restores
• Experience in small to medium business environments (10 to 200 users) with mobile devices, workstations, servers, firewalls, switches, routers, access points, and similar
• Experience installing and troubleshooting Windows 10 Pro
• Experience supporting users with day-to-day tasks in Microsoft 365
• Experience researching hardware solutions, ensuring compatibility between components, workstations, laptops, and network peripherals
• Experience supporting virtual servers and ESXi hosts, VMware
• Experience with Azure hosting

Skills for this Position

• Proficient in providing Remote Support using LogMeIn Rescue, N-Able Take Control, or similar, and Remote Desktop
• Minimum two (2) years Server troubleshooting and maintaining Windows Servers
• Minimum four (4) years workstation/laptop and printer troubleshooting in MS environments
• LAN, WAN Networks – basic troubleshooting and maintenance
• Troubleshoot SonicWall Firewall (or similar) and VPN issues for end users
• Minimum two (2) years working with VMware and willing to become a subject matter expert with training
• Experience with Azure hosting, basic access and troubleshooting
• Experience with Password Vaults, PassPortal a plus
• Good math skills
• Tracking work through tickets and tracking time by ticket
• Troubleshooting business class anti-virus offerings
• Ability to troubleshoot complex issues
• Written and verbal communication skills, including client-facing and internal documentation

Responsibilities May Include:

• Great customer support and communication
• Participation in the Network Team – contributing, learning, sharing, brainstorming; weekly meetings, daily stand up
• Troubleshoot and resolve tickets that have been assigned or escalated by other team members
• System design and system updates for client networks and our hosted environment
• Health and well-being of our internal network
• Health and well-being of our hosted environment offering
• Assist in migrating clients from existing hosted infrastructure to Azure environment
• Assist in migrating clients from our Hosted Exchange to M365, including MFA and backups
• Checking the NOC alerts for all equipment under management
• Compliance with our backup Standard policy for all backup platforms
• Maintaining our VMware environments, including up-time, maintenance planning, software/hardware upgrades, and expansion as needed
• Checking the backup portal for failures or alerts, troubleshoot
• Following and updating maintenance checklists
• Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
• Communication with our Customer Support desk and our clients regarding assigned tickets and projects
• Honoring client confidentiality and guarding their data and access
• Following the schedule to meet our promises to our clients

Required Skills:

• Previous experience with an Outsourced IT company
• 6+ years of experience as a Level IV Tech troubleshooting and maintaining MS Windows platforms
• Install, troubleshoot, maintain Microsoft Windows Server (2012 R2 through 2019) in production environment including Microsoft SQL
• Install, troubleshoot, maintain Hosted Microsoft Exchange Server and assist in decommissioning
• VMware experience including ESXi hosts, creating new servers, use of VMware tools such as V-Center, V-Sphere, etc.; ability to troubleshoot and maintain environment; managing MSA’s and hosted drive space
• Datto BDR servers – monitor, troubleshoot, implement
• Firewall configurations, VPN tunnels, Sonicwall a plus
• Troubleshoot LAN/WAN connectivity issues
• Troubleshoot Wireless Connectivity, public/private wi-fi networks, HP Aruba a plus
• Documentation including tickets/work orders

Desired Qualities:

• Loves IT and working with other Network engineers and support staff
• Excellent time management
• Ability to determine priorities and meet deadlines
• Enthusiastic and confident; takes pride in work performed
• Finds gratification and personal satisfaction in producing a job well-done for clients
• Problem Solver, fast learner
• Patient, courteous, and professional
• Excellent verbal and written communication skills
• Attentive to detail
• Certifications

Technology:

• Microsoft Windows Server (all versions)
• Microsoft Exchange Server (all versions)
• Sonicwall Firewall, configuration from scratch, VPN tunnels, ongoing support
• VMware, ESXi hosts, and related tools
• HP Products – servers, workstations, laptops, switches
• Remote Access tools such as N-Able Take Control, Log Me In Rescue, Remote Desktop Manager
• Managed Services (NOC) experience using N-Able Platform or similar
• Datto BDR Devices

Responsibilities and Outcomes

• Design, Project Manage, and implement Sage 100 Contractor per signed quotes within the Scope of Work
• Respond to client requests with specific date to be completed, or to request the date by which they need the project completed
• Complete implementations by the agreed cut-over date and within budget
• Complete requests within the promised time frame
• Accounting work, implementation, and client training performed according to GAAP guidelines
• Create and deliver work papers and procedures to client

Skills for This Position

• Bachelor’s degree in business and/or finance
• Five or more years’ experience implementing Sage 100 Contractor (formerly Master Builder) Core, Payroll, Project Management for Specialty Subcontractors; Service experience a plus
• Extensive experience in AP, AR, Payroll, and all matters related to producing accurate, timely, and reliable financial information through the Sage 100 Contractor product
• Experience and knowledge of various accounting structures including Departmental Income setup, Subaccounts, Summary accounts, Union setup within the software, Payroll Reporting, Progress Billing, and Project Management module
• Experience with Sage 100 Contractor Report Writer and report form modifications
• Works well under tight deadlines and able to multi-task effectively
• Likes to be challenged, results-oriented self-starter who is organized
• Great communication skills, verbal and written
• Experience writing Client Procedures
• Skill and experience creating and maintaining an audit trail for all financial transactions and customer interactions, including electronic documentation
• Project Management of client bookkeeper(s) including opportunities for continued training, increasing skills, and accuracy
• Experience and proficiency with Office including Excel and Word
• Willing and able to take continuing education training