We are expanding our team. If you have skills and experience that would be a good fit with Syscon, send us your resumé! Even if you don’t see an open position that matches your expertise, but you have a passion for serving clients in this industry, we’d love to hear from you.

Level III Network Technician

Do you love supporting end users with their technology?  Do you like the variety of remote support and onsite client visits?  Are you looking for a solid, growing IT firm that needs your network support skills?  If so, keep reading for more details; we’d love to hear from you.

Contact us for more information!

Full Description and Required Skills

Responsibilities may include…

  • Great customer support
  • Troubleshooting user issues, setting up new users, troubleshooting access, remote printing, and similar
  • Checking the NOC alerts for all equipment under management
  • Checking the backup portal for failures or alerts, troubleshoot or escalate
  • Following and updating maintenance checklists
  • Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
  • Updating our IT Coordinator regarding assigned tickets and projects
  • Review weekly anti-virus scan results and troubleshoot/follow up with clients as needed
  • Honoring client confidentiality and guarding their data and access
  • Following the schedule to meet our promises to our clients
  • Remote support for clients in other states
  • Helping our end users make technology work in their businesses
  • Personal car to drive to client sites for onsite support
  • Participate in Daily Huddles


  • Great problem solving skills
  • Small details are huge, so accuracy is a must
  • Good phone skills
  • Willing to work as a team with good independent troubleshooting skills
  • Experience with monitoring tools such as N-Central (N-Able)
  • Experience with backup solutions such as cloud-to-cloud Solarwinds, Datto units, and similar, including file restores
  • Experience in small to medium business environments (10 to 200 users) with mobile devices, workstations, servers, firewalls, switches, routers, access points, and similar
  • Experience installing and troubleshooting Windows 10 Pro
  • Experience supporting users with day-to-day tasks in Microsoft 365
  • Experience researching hardware solutions, ensuring compatibility between components, workstations, laptops, and network peripherals
  • Experience supporting virtual servers and ESXi hosts, VMware
  • Experience with Azure hosting

Skills for this Position

  • Proficient in providing Remote Support using LogMeIn Rescue, N-Able Take Control, or similar, and Remote Desktop
  • Minimum two (2) years Server troubleshooting and maintaining Windows Servers
  • Minimum four (4) years workstation/laptop and printer troubleshooting in MS environments
  • LAN, WAN Networks – basic troubleshooting and maintenance
  • Troubleshoot SonicWall Firewall (or similar) and VPN issues for end users
  • Minimum two (2) years working with VMware and willing to become a subject matter expert with training
  • Experience with Azure hosting, basic access and troubleshooting
  • Experience with Password Vaults, PassPortal a plus
  • Good math skills
  • Tracking work through tickets and tracking time by ticket
  • Troubleshooting business class anti-virus offerings
  • Ability to troubleshoot complex issues
  • Written and verbal communication skills, including client-facing and internal documentation

Level IV Systems Engineer

As part of the network team, maintain the health of our Hosting infrastructure including ESXi hosts, Datto units, Sonicwall HA firewalls and switches, and the MSAs. Assist with routine maintenance of hosted servers. Monitor hosting infrastructure and client endpoints through our N-Central RMM tool. Monitor endpoint and M365 backups through Solarwinds. Onboard and maintain M365 accounts, architect and move client shares to SharePoint, and provide support as needed. Remote IT support for clients all over the US including some on prem clients’ servers. Periodic onsite client visits in the greater Chicago area including maintenance, upgrades, and troubleshooting. Assist the Sales team for existing and new clients to provide network discovery/assessments and make recommendations. Using our ticketing software, update and maintain assigned tickets. Migration and support of Azure Private and Shared tenants. Weekly meetings with the Network team and Daily Stand Ups. Keep our customers informed as we do our work.

Contact us for more information!

Full Description and Required Skills

Responsibilities May Include:

  • Great customer support and communication
  • Participation in the Network Team – contributing, learning, sharing, brainstorming; weekly meetings, daily stand up
  • Troubleshoot and resolve tickets that have been assigned or escalated by other team members
  • System design and system updates for client networks and our hosted environment
  • Health and well-being of our internal network
  • Health and well-being of our hosted environment offering
  • Assist in migrating clients from existing hosted infrastructure to Azure environment
  • Assist in migrating clients from our Hosted Exchange to M365, including MFA and backups
  • Checking the NOC alerts for all equipment under management
  • Compliance with our backup Standard policy for all backup platforms
  • Maintaining our VMware environments, including up-time, maintenance planning, software/hardware upgrades, and expansion as needed
  • Checking the backup portal for failures or alerts, troubleshoot
  • Following and updating maintenance checklists
  • Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
  • Communication with our Customer Support desk and our clients regarding assigned tickets and projects
  • Honoring client confidentiality and guarding their data and access
  • Following the schedule to meet our promises to our clients

Required Skills:

  • Previous experience with an Outsourced IT company
  • 6+ years of experience as a Level IV Tech troubleshooting and maintaining MS Windows platforms
  • Install, troubleshoot, maintain Microsoft Windows Server (2012 R2 through 2019) in production environment including Microsoft SQL
  • Install, troubleshoot, maintain Hosted Microsoft Exchange Server and assist in decommissioning
  • VMware experience including ESXi hosts, creating new servers, use of VMware tools such as V-Center, V-Sphere, etc.; ability to troubleshoot and maintain environment; managing MSA’s and hosted drive space
  • Datto BDR servers – monitor, troubleshoot, implement
  • Firewall configurations, VPN tunnels, Sonicwall a plus
  • Troubleshoot LAN/WAN connectivity issues
  • Troubleshoot Wireless Connectivity, public/private wi-fi networks, HP Aruba a plus
  • Documentation including tickets/work orders

Desired Qualities:

  • Loves IT and working with other Network engineers and support staff
  • Excellent time management
  • Ability to determine priorities and meet deadlines
  • Enthusiastic and confident; takes pride in work performed
  • Finds gratification and personal satisfaction in producing a job well-done for clients
  • Problem Solver, fast learner
  • Patient, courteous, and professional
  • Excellent verbal and written communication skills
  • Attentive to detail
  • Certifications


  • Microsoft Windows Server (all versions)
  • Microsoft Exchange Server (all versions)
  • Sonicwall Firewall, configuration from scratch, VPN tunnels, ongoing support
  • VMware, ESXi hosts, and related tools
  • HP Products – servers, workstations, laptops, switches
  • Remote Access tools such as N-Able Take Control, Log Me In Rescue, Remote Desktop Manager
  • Managed Services (NOC) experience using N-Able Platform or similar
  • Datto BDR Devices

Construction Accounting Consultant

As a Sage Business Partner for the Sage 100 Contractor product, our consulting services include implementation of the software Core, Payroll, Service, and other modules, as well as ongoing support for our clients.  Accuracy and timeliness are as important as integrity and organization.  This role requires a strong work ethic, a balance of implementation and support time, and regular interaction with clients.

Contact us for more information!

Full Description and Required Skills

Responsibilities and Outcomes

  • Design, Project Manage, and implement Sage 100 Contractor per signed quotes within the Scope of Work
  • Respond to client requests with specific date to be completed, or to request the date by which they need the project completed
  • Complete implementations by the agreed cut-over date and within budget
  • Complete requests within the promised time frame
  • Accounting work, implementation, and client training performed according to GAAP guidelines
  • Create and deliver work papers and procedures to client

Skills for This Position

  • Bachelor’s degree in business and/or finance
  • Five or more years’ experience implementing Sage 100 Contractor (formerly Master Builder) Core, Payroll, Project Management for Specialty Subcontractors; Service experience a plus
  • Extensive experience in AP, AR, Payroll, and all matters related to producing accurate, timely, and reliable financial information through the Sage 100 Contractor product
  • Experience and knowledge of various accounting structures including Departmental Income setup, Subaccounts, Summary accounts, Union setup within the software, Payroll Reporting, Progress Billing, and Project Management module
  • Experience with Sage 100 Contractor Report Writer and report form modifications
  • Works well under tight deadlines and able to multi-task effectively
  • Likes to be challenged, results-oriented self-starter who is organized
  • Great communication skills, verbal and written
  • Experience writing Client Procedures
  • Skill and experience creating and maintaining an audit trail for all financial transactions and customer interactions, including electronic documentation
  • Project Management of client bookkeeper(s) including opportunities for continued training, increasing skills, and accuracy
  • Experience and proficiency with Office including Excel and Word
  • Willing and able to take continuing education training