• December 14, 2022

    Book Review: The Customer Service Revolution

    I heard John DiJulius speak at a recent industry event in Nashville. His passion for the Customer Service revolution is sincere and compelling. Whether it’s in-person customer service, a call center, or online, people’s expectations are moving away from purely transactional to relational. When it’s just a transaction, we tend to move to price. If […]

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  • December 07, 2022

    Cyber Security

    This is a HOT topic! We held a webinar with cyber insurance experts; there were several breakout sessions at the recent CFMA conference; and we presented to four (4) local Chambers during a lunch event focused on cyber. This is when quite a few business owners tune out! They think they’re too small and this […]

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  • December 01, 2022

    PPP Funds – Audits

    Many of you received PPP funds, tracked your allowed expenses, and provided documentation so the loans would be forgiven. At the CFMA conference, one of the breakout sessions brought up some very interesting info. Did you know they can audit these loans for up to six (6) years? It is well known that there was […]

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  • November 30, 2022

    Book Review: BE 2.0

    Years ago Jim Collins joined with his then-mentor and wrote Beyond Entrepreneurship (BE). For several years he’s wanted to add and expand the information to incorporate the results of his many research projects. So he decided to write BE 2.0. The original text is all intact and as Mr. Collins shares in the opening, it’s […]

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  • November 23, 2022

    Go To Meeting vs Teams

    We’ve been recommending the use of Teams for internal Chat, internal meetings (audio and/or video), sharing documents, and even ‘live’ collaboration right in the document! So why are we using Go To Meeting when we meet with you to look at your question or train on something new? So glad you asked… For some of […]

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  • November 17, 2022

    Budget Allowances: Good or Bad

    Budget Allowances—Good or Bad I get this question a lot, so I thought I’d share some thoughts and invite you to explore some of these things with your Estimators and Project Managers. Let’s get the terminology in sync—the budget represents the money you expect to spend to perform the scope of work. The difference between […]

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  • November 09, 2022

    Facebook – There’s Two of You

    Larry has a Facebook page. It’s not very active and he doesn’t keep it updated, but likes to check in on friends and family from time-to-time. Our daughter called—she was receiving invitations but knew this was a common scam. Her friends have had this happen to them, as well. Basically, someone sets up a second […]

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  • November 02, 2022

    Network Solutions – In the Dog House

    Network Solutions and ICANN—Will Others Follow? ICANN, the Internet Corporation for Assigned Names and Numbers, is an organization that catalogs who is registered to which domain. They perform maintenance on the Domain Name System (DNS) root zone registries. When you enter a domain name such as for example, DNS root zone registries route the […]

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  • October 26, 2022

    Working Remotely: Success or Failure?

    So here we are two-plus years after the start of the pandemic. Overnight we had to pivot and figure out how to work from home, how to manage staff working from home, how to keep everyone safe and healthy, all the while wondering how long this would last! So, what did we learn? It takes […]

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  • October 19, 2022

    S100C: Upgrades and Integrations

    Upgrading to the latest version of Sage 100 Contractor – As we have cautioned in the past, do not be in a hurry to install the latest release of Sage 100 Contractor. In early October 2022, Sage came out with a minor upgrade for version 24. At a minimum, check with any third-party integration software […]

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