Blog
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March 22, 2023
Tech Tips
Guest Wi-Fi—QR Code Here’s an interesting and creative idea—we recently helped one of our clients with their internal and guest wi-fi segmentation. When our tech left, he shared how to get to each of them and what a guest would need to log on. On our next visit, they had turned that logon info into […]
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March 15, 2023
Enigma: Book Review
This book was written in 1984 and is one of several on the topic of the Enigma encryption machines used during World War II. As I read the book, I was constantly reminded of things happening right here and now in 2022. The story focuses on the contribution of a Polish cryptology department and three […]
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February 17, 2023
Microsoft Authenticator MFA Changes
I remember when ‘day lamps’ were a new thing for cars. We were encouraged to have our headlights on during the day, and new cars were coming out with an ‘auto’ feature for day lamps. At the time, the insurance industry cited many studies where this small change had a huge impact, reducing accidents! Then […]
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February 10, 2023
Adding/Removing Staff
Adding/Removing Staff Many years ago, we realized we needed a check list for all incoming and departing employees. There are so many things to consider on both sides of the relationship, so these checklists have been invaluable! How about you? Do you have a checklist to on board new staff? Next question – do you […]
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February 09, 2023
SendGrid – An Alternative!
Back in October, Microsoft made the smart move to turn off a security risk. Sage was ready for this change, allowing the SendGrid alternative to email Payroll Vouchers. So here’s what happened next (and an alternative we’re offering): Sage hardcoded that when you send one of these, the sender receives a copy, creating two ‘sends’ […]
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January 25, 2023
Sage Backups – The Real Story
Sage Backup Alerts In the early months of each new year, we receive a new round of inquiries about a Sage message that comes up when logging into the archives, so we thought we’d recap what this is and how it works. Each evening, Sage makes a copy of your current dataset. Often this copy […]
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January 18, 2023
Book Review: Leadership Is An Art
I love the opening sentences under the chapter What IS Leadership? “The first responsibility of a leader is to define reality. The last is to say thank you.” Another nugget right at the beginning; “It also helps us to understand that for many of us there is a fundamental difference between goals and rewards.” And […]
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January 04, 2023
The Dark Web Threat
The Dark Web is a part of the Internet that is not indexed by search engines. It’s not easy to navigate to and is full of illegal activities. It also presents danger to businesses. Here are 3 reasons the Dark Web poses a threat: 1.) The Dark Web is Hopping—Activity on […]
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December 14, 2022
Book Review: The Customer Service Revolution
I heard John DiJulius speak at a recent industry event in Nashville. His passion for the Customer Service revolution is sincere and compelling. Whether it’s in-person customer service, a call center, or online, people’s expectations are moving away from purely transactional to relational. When it’s just a transaction, we tend to move to price. If […]
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December 07, 2022
Cyber Security
This is a HOT topic! We held a webinar with cyber insurance experts; there were several breakout sessions at the recent CFMA conference; and we presented to four (4) local Chambers during a lunch event focused on cyber. This is when quite a few business owners tune out! They think they’re too small and this […]
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