Blog
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June 29, 2018
The Ultimate Question 2.0 by Fred Reichheld
So what is this ‘ultimate question’? You might have heard it called the Net Promoter Score, or NPS for short. This idea came out in 2003 and got a lot of companies thinking about their customer loyalty. There was such a following that there’s even a user group called the NPS Loyalty Forum; and they […]
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June 22, 2018
Tales from a Hacker turned White Knight
At a recent industry event, I heard and watched Kevin Mitnick, a reformed hacker who was wanted by the FBI. He got caught, went to jail, served his time, and now he does security penetration testing. He did a demo for us using ‘simple’ tools that hackers have available to them. We were amazed at […]
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June 13, 2018
Replacing a Modem: New Internet Service
When you replace a modem, it’s not supposed to cause any service interruptions. But, we regularly get an emergency call that this process has NOT gone as planned. Sometimes the ISP technician has plugged/unplugged something, and the connection is not coming back up. We’ve also had clients upgrading their internet service but the ISP (Internet […]
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June 08, 2018
Microsoft Privacy Statement: Not Very Private
Have you ever read the Microsoft Privacy Statement? One of our techs took a deeper dive and found some very interesting things. ‘Cookies’ are small text files placed on your device by Microsoft. In their privacy document, they tell you that they use cookies and similar technologies to help collect data. These cookies allow them […]
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June 01, 2018
The Gifts of Imperfection: Book Review
The Gifts of Imperfection: Let Go of Who You Think You’re Supposed to Be and Embrace Who You Are Brené Brown, Ph.D., L.M.S.W. How is imperfection a gift? Well let’s face it; we can’t be perfect and we’re using a lot of energy trying to achieve something we’ll never get. When we mess up, when […]
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May 18, 2018
Automated Maintenance Saves Time
Managed Services are all about bringing automation to network devices, monitoring, setting alert parameters, pushing out Windows and security patches, the latest anti-virus (AV) software and definition files, and a host of other automation options. When we’re at a client site performing maintenance without the benefit of Managed Services, installing these critical AV updates and […]
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May 11, 2018
Google Is Making Some Changes…
Beginning in July this year, Google Chrome will flag all HTTP websites as “not secure,” according to a blog post published by Chrome security product manager Emily Schechter. This change will be timed with the release of their Chrome 68 version. When you visit a website that displays as HTTPS, it has additional security. HTTPS […]
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May 07, 2018
The User Group (TUG) Conference in Orlando FL
We’re looking forward to meeting you at this conference. Our clients are spread out all over the USA, so this is our chance to see you in person! The whole event focuses on Sage 100 Contractor (our specialty), Sage 300, and Sage Estimating. There are vendors, breakout sessions, and even a chance to earn CPE […]
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May 04, 2018
God and Money by John Cortines and Gregory Baumer
Two Harvard MBA students signed up for a class called God and Money. They worked on a research project for their professor culminating in a final term paper based on their research and the results from a survey of other Harvard graduates. They admit that it’s one thing to write about how to handle money […]
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May 01, 2018
Sage – Changes Coming; support, Version 21…
Sage has some changes coming for the Sage 100 Contractor users. Here are three (3) things you’ll need to know: First, as of May 1st, there is a price increase. This seems to be an annual occurrence, so not a surprise. Second, and more interesting, is the change beginning May 7th. If you reach out […]
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