Zelle Fraud Impersonation

Larry received a call saying they were with Chase Bank, providing a name and ID number. He was working with the Zelle Fraud Protection Department at the Chase Bank and gave an address in Phoenix. He then said that the caller ID number Larry could see was further proof he was calling from that branch.

Now to the heart of it—he said there were three suspicious transactions on my account in various dollar amounts sent from Larry’s Chase Bank account. There were a couple of other non-specific questions, then he said he would call Zelle to cancel the transactions. He provided a special code for Larry to use. Larry was then transferred to another person. Larry hung up.

A couple of things: Larry doesn’t have a Chase account; he doesn’t use Zelle; the first person gave the code, then apologized and said he had misread it and corrected the last digits, explaining that the letter ’C’ was a reference to canceling; caller ID’s can be faked. Zelle and Chase are pretty big names used by tons of people. Don’t engage in these calls. If you think there might be a real issue, hang up and call the vendor directly using phone numbers you already have! – CMW