We made a commitment several years ago to have our phones answered by our staff during regular work hours, rather than going to an automated phone system. In our 31st year of business, we know this is still the right way to handle your calls.
We also have a staff person monitoring our Customer Support email box during regular hours. The Techs and Consultants are at client sites, so this is the best way to make a request and receive a timely response.
So what about requests during non-business hours? We have arrangements for that, too! Feel free to email or leave a voice message if there’s no emergency, but if you need immediate assistance, here are the steps:
We have a rotating emergency notification schedule and our techs take turns.
Whether you email Customer Support, call during the day, or call off-hours, we’re ready! — CMW