Do you have a love/hate relationship with your computer? I know I do! Sometimes equipment just doesn’t do what you need it to. I learned a long time ago that I should get a tech’s help sooner rather than later. So how do you know when to try a few things, and when to pick up the phone and get some help? Here’s everything you need to know about when to reach out.
Many of our clients, when they experience an issue with their computer, they reach out to us right away for some troubleshooting. This allows us to figure out what’s happening, then resolve the issue before our client becomes overly frustrated. This is a ‘win’ for both of us!
There are two pretty common scenarios that can actually escalate your frustration when these inevitable computer problems come up.
First example: Let’s say you’re having trouble printing (as an example) so you decide to use the printer down the hall, or downstairs. You’re busy so you keep this work around in place for several days. Then we show up to work on some pre-planned items or a new machine. You see we’re in the building and come over to tell us that you have this printing issue, it’s been weeks that you’ve been dealing with it, and you want it fixed.
This is the first we’re hearing about the printing issue, and we haven’t blocked any time to look at the issue. Not only that, we’re going to ask you a bunch of questions (anyone else having trouble, what program were you printing from, and so on) and although you know these are good questions, you are out of patience with this printing issue!
Second example: You have a computer issue so you go to the most tech-savvy person in the company and they make some changes, but the problem is still there. So, they make a few more changes, but still no luck. Then you let us know about the original issue, but now, we not only have the original problem, but we may have some new layers or even new problems that were introduced when the changes were made, and we don’t know what was done.
Do either of these sound familiar? Have you ever felt ready to throw that computer out the window? (BTW – we actually had a client do that once.) These are some common stories we hear, so you’re not alone and you’re not crazy. We’d like to encourage you to call sooner rather than later. This will help you (and your blood pressure) as well as helping us to get to the bottom of things and get you back to work.