How to Contact Syscon

We’re so honored that you’ve chosen Syscon as your business partner! We are here to help you with any of your IT and Construction-specific technology needs, helping to make sure you’re getting the most out of your tech.

Please reach out to us with any issues when they first come up so we can help knock them out while they are small!

Here is what you need to know about how to contacting Syscon for IT Support:

 

Business Hours (Monday – Friday, 8 AM – 5 PM Central Standard Time):

  • Call our office: 630-850-9039
    • We answer our phones live!
    • If it’s urgent, calling is better than emailing
    • If it’s after hours, you can leave a message and we’ll get back to you the following business day
  • Email us: CustomersSupport@syscon-inc.com
    • We acknowledge receipt of all emails within 30 minutes (it’s a real person, not an automated reply!)
    • If it’s after hours, we’ll get back to you the following business day

 

Off-Hours Emergency:

  • Call the office (630-850-9039) and follow the prompts to leave an Emergency Voice Message (option 4). Please include your name, return phone number, details on the issue, and any time constraints. The on-call tech will get back to you as soon as possible.

 

To help us assist you efficiently:

  • During business hours, we live-answer our phones and acknowledge receipt of all emails within 30 minutes. If your request is urgent, calling is the best option. We strive to complete all support requests the same business day they’re received; or the following morning depending on circumstances.
  • When contacting us, please provide as much detail as possible, including your direct contact details, screenshots or details about the issue, and any time constraints or deadlines.
  • If you’re not always available, let us know the best time to call you back to avoid phone tag.
  • If your issue is urgent, please communicate that clearly. Include information as to when you need your issue resolved by (e.g., this week, today, by 2 PM for a bank deadline) which helps us prioritize effectively.
  • It’s helpful for us to know about any issues when they first arise, so we can resolve them before they become emergencies. If you’re experiencing any issues with your computer, printer, recurring problems or any other IT issue, please let us know so we can help!

 

 

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