“Complacency will be the architecture of your downfall.” – Jeremy Gutsche

Before COVID hit, the phones at Precision Excavating were practically ringing off the hook. There was no shortage of work in the commercial sector. The company was focused on keeping their customers happy; this approach generated a lot of referrals. During the worst of COVID (and after), uncertainty took hold. Customers didn’t know where the market was going. Precision Excavation faced supply issues and customer work was put on hold. They needed a new game plan.

They diversified – they hired an estimator with relationships and experience in the suburbs. This generated new business. “We learned we can’t be complacent. When we’re busy, we need to continue to think of ways to improve and continue to look for new business, even if we don’t think we can take it on,” said Controller Angie Dillon.

Precision Excavation also looked for ways to increase their efficiency. Angie manages the company’s finances, payroll, insurance, and vehicles. Using Sage 100 Contractor for certified payroll saves her a lot of time. The project management tools in Sage make it easier to help Angie determine how much they spent on a job. “It’s so much easier than having to do it manually. Everything has run pretty smoothly,” Angie said. —BK/CMW