EMA: What is this?

Not that many years ago, we visited our clients’ offices to perform maintenance on the laptops and desktops. We all carried our ‘Trunk Bag’ filled with cans of air, screen wipes, various sizes of patch cables, crimpers, and a spare drive. Some of the most time-consuming tasks included Microsoft and other software updates, as well as the anti-virus software and DAT file updates. It was a lot of tech time, and quite a bit of interruption for our clients who just needed to get their work done!

As more and more of our tech work became remote, we still performed quite a few of these tasks, but could log in remotely, saving travel time/cost. Several of the more critical Microsoft security updates were pushed out automatically using our managed services, so only the most recent updates had to be installed; another time saver.

With our theme of Automation last year, we took the time to look at the variety of maintenance tasks with the goal of automating more of them! Between our Managed Services platform (RMM Tool), the amazing tools available through Microsoft Intune, and the growing number of clients with M365 Premium licensing, we have greatly improved the number and frequency of our computer maintenance. Named EMA—Endpoint Maintenance Automation—the tech team continues to refine and add to the automated maintenance steps, reducing the interruption to your team, while keeping this equipment up-to-date. A shout out to Matt and Darren for leading the charge and having the vision to incorporate these great tools to secure our clients’ equipment and reduce down-time! —CMW