COVID-19 – We’re Here for You

COVID-19 – We’re Here For You

To our clients…

Our primary office is in Illinois. In response to IL Governor Pritzker’s announcement on Friday March 20th, we wanted to provide an update for you, our clients.

We are happy to report that most of our clients are in our hosting environments which are built for remote access, so they can work from anywhere as long as they have an internet connection. This has been a seamless transition, working remotely, for all our clients on these platforms.

We provide essential computer services for our customers and are considered an essential business. We are staffed and working, ready to take your calls and provide remote support so you can use your computers, access your email, submit your field time, file required reports on time, get your payroll out, pay bills, and deposit cash receipts.

For our clients with on-premise servers, we’ve put together two safe and secure options to provide remote access for your staff. We sent this information on Wednesday March 18th as an email. If you need a copy or didn’t receive it, please call the office. It’s also available under our Blogs on the Syscon website (Top Remote Access Options).

Along with safety and cleaning protocols at our office, we’re taking extra precaution by adding the following updates:

  • Routine client visits will cease through the April 7th date given by the Governor. Please stay tuned for any possible changes with this date.
  • We are prepared to provide onsite emergency visits in situations where a client’s server has failed or is at risk of failure.

These are strange days. We will follow the recommendations while taking precautions to safeguard our staff and their families. Many things are beyond our control; we will be vigilant with the things we can control. Call us if you need anything – CMW