Automated Patch & Reboots

As part of our IT Managed Services, we provide automated patch management with other tools and updates to keep your computers safe. For many of these updates, they happen in the background and you never know, but we see them light up on our dashboards in green when they install!

Some updates require a reboot. These are often related to security updates and are very important. On Friday afternoons, these updates will flash a warning allowing you about 30 minutes to save what you’re working on, then the computer reboots, installs what is needed, and you’re ready to get back to work.

These important updates are the reason we ask you to leave computers on (logged off) so they can install and run, then reboot. In some cases, the computer was off and the important updates were not able to be installed. When a device hasn’t rebooted in 40 or 50 days, and we get on a call with you, we then have to wait through the reboot and install to make sure everything is updated before we can work on any troubleshooting.

So, we have a script that runs and anyone with a managed computer will receive a pop-up reminder after 7 days saying the computer is due for a reboot. The reminder can be closed, then it will keep popping up until you reboot. Even with this in place, we still see some computers with red on our dashboards, waiting for the reboot. Some patches require a reboot to finalize, not just a power down/power up. If you receive this prompt, please take a few minutes and reboot or give us a call and we can help. –CMW