How to Handle a Suspicious Email

Matt noticed that many users, many of our clients, don’t know how best to handle potential, or obvious, phishing or malicious emails. Some users forward them to us—but those just end up in our quarantine blocks at best, delaying when or if we’ll actually see them or exposing our systems to the bad payload. The other risk is that Microsoft may think the email is legit since it’s being interacted with.

So what should you do? Anyone on your team, when they see a suspicious or obvious malicious or phishing email should definitely let us know. Don’t forward it or interact in any way. You can take a screen shot and email the image to us and let us know your question or what makes you concerned that it’s not legit. You can also flag the email as phishing or junk, then delete it! Use Shift-Del to permanently delete it rather than just sending it to your Delete folder.

If you’re not sure, you’re always welcome to call us—we answer our phones ’live’ during the work day—or send us a ’clean’ email to CustomerSupport@syscon-inc.com and we’ll jump on with you and take a look. –CMW