Careers

We are expanding our team. If you have skills and experience that would be a good fit with Syscon, send us your resumé! Even if you don’t see an open position that matches your expertise, but you have a passion for serving clients in this industry, we’d love to hear from you.

Level III Network Technician

Do you love supporting end users with their technology? Do you like the variety of remote support and onsite client visits? Are you looking for a solid, growing IT firm that needs your network support skills? If so, keep reading for more details; we’d love to hear from you.

Full Description and Required Skills

Responsibilities may include…

Great customer support
Troubleshooting user issues, setting up new users, troubleshooting access, remote printing, and similar
Checking the NOC alerts for all equipment under management
Checking the backup portal for failures or alerts, troubleshoot or escalate
Following and updating maintenance checklists
Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
Updating our IT Coordinator regarding assigned tickets and projects
Review weekly anti-virus scan results and troubleshoot/follow up with clients as needed
Honoring client confidentiality and guarding their data and access
Following the schedule to meet our promises to our clients
Remote support for clients in other states
Helping our end users make technology work in their businesses
Personal car to drive to client sites for onsite support
Participate in Daily Huddles

Qualifications

Great problem solving skills
Small details are huge, so accuracy is a must
Good phone skills
Willing to work as a team with good independent troubleshooting skills
Experience with monitoring tools such as N-Central (N-Able)
Experience with backup solutions such as cloud-to-cloud Solarwinds, Datto units, and similar, including file restores
Experience in small to medium business environments (10 to 200 users) with mobile devices, workstations, servers, firewalls, switches, routers, access points, and similar
Experience installing and troubleshooting Windows 10 Pro
Experience supporting users with day-to-day tasks in Microsoft 365
Experience researching hardware solutions, ensuring compatibility between components, workstations, laptops, and network peripherals
Experience supporting virtual servers and ESXi hosts, VMware
Experience with Azure hosting

Skills for this Position

Proficient in providing Remote Support using LogMeIn Rescue, N-Able Take Control, or similar, and Remote Desktop
Minimum two (2) years Server troubleshooting and maintaining Windows Servers
Minimum four (4) years workstation/laptop and printer troubleshooting in MS environments
LAN, WAN Networks – basic troubleshooting and maintenance
Troubleshoot SonicWall Firewall (or similar) and VPN issues for end users
Minimum two (2) years working with VMware and willing to become a subject matter expert with training
Experience with Azure hosting, basic access and troubleshooting
Experience with Password Vaults, PassPortal a plus
Good math skills
Tracking work through tickets and tracking time by ticket
Troubleshooting business class anti-virus offerings
Ability to troubleshoot complex issues
Written and verbal communication skills, including client-facing and internal documentation

Level IV Systems Engineer

As part of the network team, maintain the health of our Hosting infrastructure including ESXi hosts, Datto units, Sonicwall HA firewalls and switches, and the MSAs. Assist with routine maintenance of hosted servers. Monitor hosting infrastructure and client endpoints through our N-Central RMM tool. Monitor endpoint and M365 backups through Solarwinds. Onboard and maintain M365 accounts, architect and move client shares to SharePoint, and provide support as needed. Remote IT support for clients all over the US including some on prem clients’ servers. Periodic onsite client visits in the greater Chicago area including maintenance, upgrades, and troubleshooting. Assist the Sales team for existing and new clients to provide network discovery/assessments and make recommendations. Using our ticketing software, update and maintain assigned tickets. Migration and support of Azure Private and Shared tenants. Weekly meetings with the Network team and Daily Stand Ups. Keep our customers informed as we do our work.

Full Description and Required Skills

Responsibilities May Include:

Great customer support and communication
Participation in the Network Team – contributing, learning, sharing, brainstorming; weekly meetings, daily stand up
Troubleshoot and resolve tickets that have been assigned or escalated by other team members
System design and system updates for client networks and our hosted environment
Health and well-being of our internal network
Health and well-being of our hosted environment offering
Assist in migrating clients from existing hosted infrastructure to Azure environment
Assist in migrating clients from our Hosted Exchange to M365, including MFA and backups
Checking the NOC alerts for all equipment under management
Compliance with our backup Standard policy for all backup platforms
Maintaining our VMware environments, including up-time, maintenance planning, software/hardware upgrades, and expansion as needed
Checking the backup portal for failures or alerts, troubleshoot
Following and updating maintenance checklists
Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
Communication with our Customer Support desk and our clients regarding assigned tickets and projects
Honoring client confidentiality and guarding their data and access
Following the schedule to meet our promises to our clients

Required Skills:

Previous experience with an Outsourced IT company
6+ years of experience as a Level IV Tech troubleshooting and maintaining MS Windows platforms
Install, troubleshoot, maintain Microsoft Windows Server (2012 R2 through 2019) in production environment including Microsoft SQL
Install, troubleshoot, maintain Hosted Microsoft Exchange Server and assist in decommissioning
VMware experience including ESXi hosts, creating new servers, use of VMware tools such as V-Center, V-Sphere, etc.; ability to troubleshoot and maintain environment; managing MSA’s and hosted drive space
Datto BDR servers – monitor, troubleshoot, implement
Firewall configurations, VPN tunnels, Sonicwall a plus
Troubleshoot LAN/WAN connectivity issues
Troubleshoot Wireless Connectivity, public/private wi-fi networks, HP Aruba a plus
Documentation including tickets/work orders

Desired Qualities:

Loves IT and working with other Network engineers and support staff
Excellent time management
Ability to determine priorities and meet deadlines
Enthusiastic and confident; takes pride in work performed
Finds gratification and personal satisfaction in producing a job well-done for clients
Problem Solver, fast learner
Patient, courteous, and professional
Excellent verbal and written communication skills
Attentive to detail
Certifications

Technology:

Microsoft Windows Server (all versions)
Microsoft Exchange Server (all versions)
Sonicwall Firewall, configuration from scratch, VPN tunnels, ongoing support
VMware, ESXi hosts, and related tools
HP Products – servers, workstations, laptops, switches
Remote Access tools such as N-Able Take Control, Log Me In Rescue, Remote Desktop Manager
Managed Services (NOC) experience using N-Able Platform or similar
Datto BDR Devices

Construction Accounting Consultant

As a Sage Business Partner for the Sage 100 Contractor product, our consulting services include implementation of the software Core, Payroll, Service, and other modules, as well as ongoing support for our clients. Accuracy and timeliness are as important as integrity and organization. This role requires a strong work ethic, a balance of implementation and support time, and regular interaction with clients.

Full Description and Required Skills

Responsibilities and Outcomes

Design, Project Manage, and implement Sage 100 Contractor per signed quotes within the Scope of Work
Respond to client requests with specific date to be completed, or to request the date by which they need the project completed
Complete implementations by the agreed cut-over date and within budget
Complete requests within the promised time frame
Accounting work, implementation, and client training performed according to GAAP guidelines
Create and deliver work papers and procedures to client

Skills for This Position

Bachelor’s degree in business and/or finance
Five or more years’ experience implementing Sage 100 Contractor (formerly Master Builder) Core, Payroll, Project Management for Specialty Subcontractors; Service experience a plus
Extensive experience in AP, AR, Payroll, and all matters related to producing accurate, timely, and reliable financial information through the Sage 100 Contractor product
Experience and knowledge of various accounting structures including Departmental Income setup, Subaccounts, Summary accounts, Union setup within the software, Payroll Reporting, Progress Billing, and Project Management module
Experience with Sage 100 Contractor Report Writer and report form modifications
Works well under tight deadlines and able to multi-task effectively
Likes to be challenged, results-oriented self-starter who is organized
Great communication skills, verbal and written
Experience writing Client Procedures
Skill and experience creating and maintaining an audit trail for all financial transactions and customer interactions, including electronic documentation
Project Management of client bookkeeper(s) including opportunities for continued training, increasing skills, and accuracy
Experience and proficiency with Office including Excel and Word
Willing and able to take continuing education training