Back in 1973, Rich Gaspar set aside his career teaching math and jumped into the handyman service business. His wife Cathy went back to school focused on her Design degree. Together, they grew into providing residential remodeling services. Like many family businesses, the children all helped with the business, too. After receiving her degree in Human Resources, their daughter Sarah joined the company in 2002, becoming an owner in 2008.Hiring Project Leads has been a challenge over the last year. Sarah highlighted that it’s super important to hire the right person, and that takes time.

Last year had some technology challenges, as well. The Gaspar’s team has been working with Syscon to address these, starting with the stabilization of SharePoint, moving S100C to Azure hosting, and exploring Power BI for report automation.

Although the ease of remote access has been a winner across her team, Sarah is especially happy with how quickly she can have technology requests addressed and answered. When things aren’t working as desired, knowing she can call, talk with someone, and receive a quick turnaround has been amazing.

Sarah and her team are looking forward to 2025, hoping the remodeling industry continues to be busy, and all signs are that it will be. – CMW