It happened again; a client received a call from someone saying they were monitoring the company’s computers and saw something odd. Can they log in and take a look? The office person says ‘sure’ and the hacker was in the network causing havoc within minutes.
With a few questions, the office person could have confirmed who was actually calling. Better yet, tell them thanks for the call, now isn’t a good time, and you’ll call your IT company shortly, then call us directly (not the number they give you).
Even if they give you the right tech name, it may not be us; call us back instead. Better safe than sorry! — CMW